Privacy Policy & Terms of Service

Kuhnel Auto Repair

2309 Westfield Street,

West Springfield, MA 01089

Phone: +1 413-300-6301

Email: [email protected]

Effective Date: September 4, 2024

Kuhnel Auto Repair ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information when you use our services, including communications via SMS messaging, email, and any other interactions.

Information We Collect

We may collect the following types of information from you:

- Personal Information: This includes your name, phone number, email address, and mailing address, which we may collect when you contact us for services, request a quote, or engage in any communication with us.

- Vehicle Information: Information related to your vehicle, such as the make, model, year, and condition, as part of the services you request.

- Usage Data: When you visit our website or interact with us via digital platforms, we may collect usage data, including IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect for the following purposes:

- To provide you with the services you request, including scheduling appointments and performing repairs.

- To communicate with you regarding updates, promotional offers, or important notices related to our services.

- To improve our services and customer experience.

- For legal and regulatory compliance.

Labor Rate and Payment Terms

Our labor rate is $135 per hour. Payment is due at the time of vehicle pick-up. We accept various forms of payment, and full payment must be received before the vehicle is released.

SMS and Email Communications

By providing your contact information, you consent to receiving SMS text messages and emails from Kuhnel Auto Repair regarding your appointments, reminders, and updates.

Opt Opt Instructions:

You may opt out of receiving these communications at any time by replying "STOP" to any SMS message, visiting our unsubscribe page (https://unsubscribe.kuhnelautorepair.com), or by following the unsubscribe link in emails.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses "cookies," which are text files placed on your computer, to help analyze how users interact with the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Cookies
Our website uses cookies to enhance your experience by remembering your preferences and tracking your interaction with the site.

Cookies are small text files stored on your device that allow us to understand how you navigate the website, which helps us improve functionality and personalize content.

You can control the use of cookies through your browser settings, and you can choose to disable them; however, doing so may affect the website's performance and your overall experience. For more information on managing cookies, please refer to your browser's help section.

We use this data to monitor trends, improve the user experience, and make data-driven decisions. You can prevent Google Analytics from collecting your data by using the Google Analytics Opt-Out Browser Add-on, available here: https://tools.google.com/dlpage/gaoptout.

Data Sharing and Disclosure

We do not sell or share your personal information with third parties for their direct marketing purposes. We may share your information in the following situations:

- Service Providers: We may share your information with trusted service providers who assist us in operating our business, such as payment processors, cloud services, and communication platforms.

- Legal Requirements: We may disclose your information if required by law, or if we believe it is necessary to protect our rights or comply with a legal process.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

You have the following rights concerning your personal information:

- The right to access and review the information we hold about you.

- The right to request corrections to any inaccurate information.

- The right to request the deletion of your information, subject to legal or contractual limitations.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We encourage you to review this page regularly for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your information, please contact us at:

Kuhnel Auto Repair

2309 Westfield Street,

West Springfield, MA 01089

Phone: +1 413-300-6301

Email: [email protected]